No refunds are guaranteed. Each refund decision will be made on a case-by-case basis. See the Refund Guidelines below.
IMPORTANT: Refund requests are handled on a case-by-case basis. Approved refunds are issued to the original payee.
To request a refund for NICET examination activity, submit a written request to Regina Smith by e-mail, fax (703-682-2756), or U.S. mail (NICET, Attn: Regina Smith, 1420 King Street, Alexandria, VA 22314.)
Refunds are issued, minus a $85.00 processing fee, provided the following conditions are met:
In the event that one or both conditions are not met, a refund is not issued. Candidates will have an opportunity to request and submit a rescheduling request.
For more information please contact Regina Smith by e-mail or phone at 888-476-4238 extension 109.
Refunds are not issued; except for extenuating circumstances, For more information please contact Certification Services by e-mail or phone at 888-476-4238.
Refunds are not issued; except for extenuating circumstances. For more information please contact Gloria Mathson by e-mail or phone at 888-476-4238 extension 108.
Unless otherwise noted, NICET will not issue refunds for other paid services, such as: a job board listing, personal records and reports, practice test, training provider directory listing, etc. The exception to this is a duplicate request or overpayment. For more information or questions please contact NICET.
Please allow one business day for a staff member to get back to you regarding your questions or concerns.