Policy 1: Complaints Against Applicants and Certificants

(revised September 2015)

Introduction
NICET certification is granted when the applicant for certification has demonstrated, through examination and submission of qualifications, the knowledge and skills required to properly function in a capacity relevant to the certification. NICET does not monitor the day-by-day performance of NICET certificants and assumes no responsibility or liability since it is the certificant's employer who has the duty to monitor and evaluate actual performance. NICET certification is a credential which is acquired after an evaluation of demonstrated pertinent skills and knowledge — NICET does not, in any manner, warrant that certificants will function properly in a capacity relevant to the certification.

Complaints Accepted and Possible Actions
Four types of complaints will be accepted and they may be registered by any party, including NICET itself. The types of complaints are:

Type I. Complaints pertaining to an applicant's or certificant's qualifications for a particular certification. These complaints shall pertain to examination misconduct; false, incomplete, or misleading application information; improper work performance verification; or false or misleading personal recommendation. Possible actions may include temporary suspension or permanent revocation of certification(s).

Type II. Complaints pertaining to violations of the NICET Code of Ethics by an applicant or a certificant. Possible actions may include reprimand, temporary suspension of testing privileges or certification(s), or permanent revocation of testing privileges or certification(s).

Type III. Complaints pertaining to an applicant’s or certificant's improper execution of the technical practices which are an integral part of the certification. Possible actions may include reprimand, withholding certification, temporary suspension of certification(s), or permanent revocation of certification(s).

Type IV. Complaints pertaining to an individual's representation that he or she holds a valid NICET certification. Possible actions may include a letter to the individual stating that NICET has no records of their certification or if NICET records show that the individual's certification has expired, the letter will include:

  1. The date of expiration;
  2. The reason for expiration; and
  3. What the individual is required to do to obtain a valid certification.

Additionally, NICET reserves the right to inform others of the individual's lack of certification.

Click here to view the Operating Procedures for this Policy