Orders, Correspondence, and Customer Service

Which address do I use for applications and other correspondence?
Applications and order forms that require a payment must be mailed to the bank address indicated on the form. If your mailing does not include a payment, mail it to NICET at 1420 King Street, Alexandria VA 22314.

How can I obtain another decal?
You can order extras with NICET's online Patches and Decals Order form.

I've lost my certificate; how can I obtain a new one?
With the Personal Records and Reports Order form, you can order duplicate certificates as well as approval letters/wallet cards.

How long does NICET keep my test history?
Five years after your last test, if you have not achieved certification, NICET will delete your test history. If you achieve a certification, then all work elements pertaining to that certification remain in your records as long as that certification is in active status. If your certification has expired, you have up to three years from your expiration date to reinstate it; until the end of this three-year period, NICET will maintain your testing records. Refer to NICET Policy 26.

What is an Official Personal Transcript?
An official Personal Transcript lists every work element (associated with a field of certification) that has been tested and passed on a NICET exam, passed through crossover credit, or passed by non-NICET testing. The transcript shows the work element identification number and the date the element was credited to your test history.

How can I find out who is certified in my state?
You can contact NICET for general statistics about the numbers of certified individuals. Use NICET's online Directories order form to obtain a national/state listing.

Can I order standards from NICET?
No. You must contact the standards' publishers. Most standards-issuing organizations have websites; a quick Internet search should provide you with contact information.

How can I report someone who is misrepresenting him/her self or fraudulently claiming NICET certification?

Review Policy 1, Complaints Against Applicants and Certificants, on NICET's Policies web page; then contact NICET to request a Complaint form. On this confidential form, you will be asked to identify yourself, the certificant/applicant in question, and the nature of the offense. The completed form must be returned to NICET, attention Michael A. Clark, General Manager.

If none of these FAQs answered your question, please e-mail NICET or search again. Questions related to your personal progress toward meeting a certification requirement must be directed to NICET by telephone. Please call 888-476-4238 or 703-548-1518.

 

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