The following is NICET's procedures for candidates requesting an appeal of NICET policies, procedures, and staff decisions. NICET staff makes every effort to resolve complaints informally and in a timely manner.
An appeal is a formal request for special consideration made to the NICET Board of Governors or its representative related to an individual’s achievement or retention of a certification.
However, if a candidate is not satisfied with NICET staff determination, a request for review may be submitted to test@nicet.org.
The appeal must be submitted no later than 30 days after notification by NICET of the adverse decision.
An appeal must include:
We will acknowledge your appeal in writing within 10 business days of receipt.
If applicable, appeals are sent to an independent Appeals Team (a three-member NICET staff team) for consideration. The appeal will be considered no later than 90 calendar days after the appeal receipt.
Written notice of the Appeals Team’s determination (Appeal Denied or Appeal Approved) or a progress notice (Appeal Delayed) will be provided to the appellant within 10 business days of the determination.
If the appellant disagrees with the decision by the Appeals Team, the appellant must provide a written request to escalate this appeal to the next level. If the appeal is escalated then it gets sent to the NICET chief staff executive (current title - Vice President, Credentials), and will be reviewed and the appellant notified of the decision within 10 business days.
A final appeal, to the NICET Board of Governors, may be requested. The NICET Board of Governors will review the appeal at the next scheduled meeting of the board. The findings will be reported back to the candidate within 10 business days of the completion of the board meeting. All decisions of the NICET Board of Governors are final.