The following is NICET's procedures for candidates requesting review of NICET policies, procedures, and staff decisions. NICET staff makes every effort to resolve complaints informally and in a timely manner.
However, if a candidate is not satisfied with NICET staff determination, a request for review may be submitted to test@nicet.org. Acknowledgement of receipt will be sent within five business days. The review will be completed and the candidate informed by the chief staff executive within 30 days of receipt. A final appeal, to the NICET Board of Governors, may be requested. The NICET Board of Governors will review the appeal at the next scheduled meeting of the board. The findings will be reported back to the candidate within 10 business days of the completion of the board meeting. All decisions of the NICET Board of Governors are final.